Built for every patient conversation.
Every Pearl capability — voice, scheduling, messaging, languages, analytics, and integrations — in detail. Designed end-to-end for dental front-desk workflows.
VOICE / 24-HOUR COVERAGE
Thanks for calling Pearl. How can I help you today?
Real Pearl booking call · —
01
24/7 or after-hours call answering
Pearl answers calls around the clock — or only after hours and overflow, your choice. Handles multiple calls simultaneously with zero wait times. Patients get a clear, natural voice conversation every time, not hold music or voicemail.
- Natural AI voice — patients won’t know it’s not a person
- Unlimited simultaneous calls per location
- Forwards calls or transfers to voicemail when needed
- Staff get email or text updates after every interaction
CALENDAR / LIVE PMS SYNC
02
Direct PMS scheduling
Pearl books, reschedules, and confirms appointments directly in your practice management system. No staff follow-up needed — the appointment is in your system before the call ends.
- Live PMS sync — no double-bookings
- Schedule, reschedule, and cancel by phone
- Real-time confirmations sent to patients
- Integrates with your existing VOIP (Mango Voice, Weave, and others)
MESSAGES / STAFF THREAD
03
Texts, emails & staff notifications
Pearl sends and receives texts for appointment confirmations and patient inquiries. After every interaction, your staff gets a detailed update via email or text — so nothing falls through the cracks.
- Send and receive SMS with patients
- Automated appointment confirmations
- Detailed interaction logs to your team
- Answers general questions (hours, location, insurance, emergencies)
LANGUAGES / 07 SUPPORTED
04
Multi-lingual & customizable
Pearl supports 7 languages — English, Spanish, Mandarin, French, German, Japanese, and Korean — with more on the way. Every aspect is tailored to your practice.
- 7 languages: English, Spanish, Mandarin, French, German, Japanese, Korean
- Custom greetings, personality, and call routing
- Tailored emergency protocols per practice
- Works with your existing phone number — no changes needed
PORTAL / CALL ANALYTICS
05
Call review portal
Pearl comes with a full-featured portal where you can review every inbound call, analyze conversations, and track outcomes. Get actionable insights into your patient communication and practice performance.
- Review and replay every inbound call
- Inbound call analysis and conversation summaries
- Track booking rates, call outcomes, and trends
- Actionable insights to improve patient experience
NETWORK / PMS INTEGRATIONS
06
PMS integrations
Pearl integrates with the cloud versions of the most popular practice management systems. Deep, bidirectional sync means Pearl works within your existing workflow, not around it.
- Athena, Cloud9, Curve Hero, Dentrix Ascend
- eClinicalWorks (v11.53+), ModMed, NextGen Office
- NexHealth Synchronizer
- Setup in days, not months
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